Internship for Customer Support

How does this internship will benefit you?

  • Able to get involved in the real-time projects and business interactions.
  • Extremely skilled team that strive for perfection
  • Outstanding knowledge development opportunities
  • Provide continuous learning to you by staying ahead with the latest technologies

The essentials of the role:

  • Quick respond client queries via phone, email and social media following by company guidelines
  • Provide best solution and manage to solve client issue and complaints at the same time
  • Provide excellent work/quality in a fast paced environment
  • Able to communicate and liaise with other departments when needed
  • Deep understanding about company product/service to respond client doubt/question
  • Keep updating about information and knowledge with teammates through discussion
  • Actively engaged yourself as a team in few projects

To be successful in this role, you will need to have:

  • Able to read, write and speak multiple languages such as English and Malay, proficient in Mandarin will be added advantage
  • Able to multitask and manage the time effectively
  • Aware and understand client needs and issues
  • Detail-oriented
  • At least Diploma and above in any field
  • Flexible working hour
  • Excellent computer skills
  • Independent and possesses problem solving skill
  • Possess thirst for knowledge attitude
  • Prefer final semester for internship programme

[ Last Updated: 9 December 2020 ]

Intern Technical Support cum Software Tester

JOB RESPONSIBILITIES:

  • Reviewing software requirements and preparing test scenarios.
  • Executing tests on software usability.
  • Analyzing test results on database impacts, errors or bugs, and usability.
  • Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
  • Interacting with clients to understand product requirements.
  • Participating in design reviews and providing input on requirements, product design, and potential problems.

JOB REQUIREMENTS:

  • A Bachelor’s degree in Computer Science or related field.
  • Up to date knowledge of software test design and testing methodologies.
  • Working knowledge of test techniques and compatibility with various software programs.
  • Working knowledge of programming.
  • Excellent communication and critical thinking skills.
  • Good organizational skills and detail-oriented mindset.
  • Multiple positions available.
  • Mandarin speaker required as need to communicate with Mandarin speaking clients.

[ Last Updated: 9 December 2020 ]